© 2019 I One Stop Food Supply Company

Delivery Services

Delivery service is currently not available for pasta & rice, gourmet, grocery, vegetable & fruit, as well as sauce & seasoning, contact us to purchase.

Delivery Charges

Free delivery service will be provided if you place a minimum order (after discount) as listed below:

District

Minimum Order Amount (after discount)

Additional Delivery Charge

for order less than HK$1,000.00

Hong Kong Island / Kowloon / New Territories/
Outlying Island

HK$1,000.00

HK$50.00 - $90

(Upon confirmation from our customer service representative)

Delivery Time

All products (except special ordered products) would be ready for delivery, after confirmation of the order. The delivery services are only available from Monday to Friday, and are not available on Saturday, Sunday and public holidays.

District

Delivery Time

Last Order Time

Hong Kong Island / Kowloon / New Territories/
Outlying Island

Monday to Friday

*Outlying island and remote area are only available on Monday, Wednesday and Friday delivery.

Suggest 2 days order in advance.

Please contact our customer service representative for detail.

Place order before 11:00am, you will receive your goods on the next day.

 

Timeslot on the next day
A: 10:00 – 14:00
B: 14:00 – 18:00
C: 18:00 – 20:00

(Upon confirmation from our customer service representative)

Special arrangement is required for delivery to Tung Chung areas, Outlying Islands and Ma Wan. Please feel free to contact our Customer Service staff at (852) 39558089 for details, or WhatsApp 93408422.

The delivery service will be suspended when Typhoon Signal No. 8, Red Rainstorm Warning or Black Rainstorm Warning is hoisted.  In such cases, our Customer Service staff will contact you to arrange another delivery time.

If customers are not available to receive the delivery as scheduled, our customer service staff will contact you for new arrangement of delivery. Extra charge HK$50 will be applied for re-sending of product.

For exchange or refund, customers are required to contact our customer service representative by phone or email. No delivery service will be provided for refund or exchange of product.

The above terms apply only to retail customers (individual and residential orders) of One Stop Food Supply Company.