Delivery Services

Delivery service is currently not available for pasta & rice, gourmet, grocery, vegetable & fruit, as well as sauce & seasoning, contact us to purchase.

運輸公司陸續恢復冷運服務,但暫時未能提供翌日送貨,可能需時數天,司機有機會要求客戶於位址樓下交收貨件。若有任何消息,我們會盡快通知大家。不便之處,敬請見諒。
The delivery services will be resumed gradually. The transit time of shipment will not be guaranteed. Consignees may be asked for collection on the ground floor.  We will keep you informed on further updates. Sorry for any inconvenience caused and thank you for your understanding.

Delivery Charges

Free delivery service will be provided over HK$700 (after discount) as listed below:

District

Additional Delivery Charge

for order less than HK$700

Hong Kong Island / Kowloon / New Territories/
Outlying Island

HK$50.00

Delivery Time

All products (except special ordered products) would be ready for delivery, after confirmation of the order. 

District

Delivery Time

Last Order Time

Hong Kong Island / Kowloon / New Territories/
Outlying Island

Delivery service only schedule on
Monday to Sunday

*Discovery Bay only Monday, Wednesdays & Friday delivery
Outlying islands deliver only Tung Chung and Ma Wan

 

Orders cut off at 1 pm every day, customers will receive the parcel within 3 -5 days.

The delivery time will be between 9:00 am to 9:00 pm (with no preference time slot arrangement)

Customers will be contacted prior to the delivery.

 

* For any special delivery arrangement, please feel free to contact our Customer Service staff at (852) 39558089 for details, or WhatsApp 93408422.

The delivery service will be suspended when Typhoon Signal No. 8, Red Rainstorm Warning or Black Rainstorm Warning is hoisted.  In such cases, our Customer Service staff will contact you to arrange another delivery time.

If customers are not available to receive the delivery as scheduled, our customer service staff will contact you for new arrangement of delivery. Extra charge HK$50 will be applied for re-sending of product.

For exchange or refund, customers are required to contact our customer service representative by phone or email. No delivery service will be provided for refund or exchange of product.

The above terms apply only to retail customers (individual and residential orders) of One Stop Food Supply Company.