Delivery Service

Delivery Charges
Free delivery service will be provided if you place a minimum order (after discount) as listed below:

District Minimum Order Amount (after discount) Additional Delivery Charge for order less than HK$1,000.00
 Hong Kong Island / Kowloon / New Territories (exclude outlying islands and remote areas)* HK$1,000.00 HK$50.00
(not more than 15kg)

HK$100.00 (over 15kg)

Delivery Time
All products (except special ordered products) would be ready for delivery, after confirmation of the order. The delivery services are only available from Monday to Friday, and are not available on Saturday, Sunday and public holidays.

District Delivery Time Last Order Time
 Hong Kong Island / Kowloon / New Territories (exclude outlying islands and remote areas)*

Monday to Friday

Suggest 2 days order in advance

Please contact our customer service representative for detail

Place order before 11:00am,
you will receive your goods on the next day

Timeslot on the next day
A: 10:00 – 14:00
B: 14:00 – 18:00
C: 18:00 – 20:00

(Upon confirmation from our customer service representative)

*Special arrangement is required for delivery to Tung Ching areas, Outlying Islands and Ma Wan. Please feel free to contact our Customer Service staff at (852) 2858-8172 for details.

The delivery service will be suspended when Typhoon Signal No. 8, Red Rainstorm Warning or Black Rainstorm Warning is hoisted.  In such cases, our Customer Service staff will contact you to arrange another delivery time.

If customers are not available to receive the delivery as scheduled, our customer service staff will contact you for new arrangement of delivery. Extra charge HK$50 will be applied for re-sending of product.

For exchange or refund, customers are required to contact our customer service representative by phone or email. No delivery service will be provided for refund or exchange of product.

The above terms apply only to retail customers (individual and residential orders) of One Stop Food Supply Company